Implementation Manager

About the role:

• Onboard new customers by understanding their needs and support with the proper set-up of their Payhawk’s account, native integrations and training on the system
• Create a project plan for each client, detailing the tasks that need to be completed for a timely installation and roll-out while managing different external & internal stakeholders
• Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
• Develop strong relationships with our clients to build trust during the implementation process & afterwards by providing Provide a consultative approach to ensure a proper utilization of Payhawk
• Provide product training to our customers to guarantee an optimal product adoption
• Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product and Support teams
• Provide feedback to the team in order to identify processes improvements or any other initiatives that improve the activation of customers at Payhawk
• Work together with the other departments (Sales, Support, Customer Success, Product, etc.) to maximize value for customers

Requirements

• 2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
• Tech savvy with an ability to fully understand our software
• You have Native/Near level of English
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Excellent organisation skills and detail oriented
• Fast learner and capable to keep up with a fast growing environment
• Ability to prioritise and multitask with clients and colleagues
• Experience in the fintech industry is preferred

Company Benefits

• 30 days holiday paid leave
• Competitive compensation package
• Additional Medical care
• Sports card
• Exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris)
• Flexible working hours and opportunity to work from home
• Regular team-wide events
• Opportunity to use the Payhawk product.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.