Mid-level
🇮🇩 Indonesia
Customer Support Specialist
Customer success & support
- Involve in the product operation team to support client onboarding and activation, service deployment as well as implementation and post implementation customer support
- Handle and respond to customers’ enquiries. In case enquiries or issues can’t be instantly resolved, the enquiries will be handed over to engineering team
- Document customers’ enquiries or issues for traceability and improvement purpose
- Work closely and collaboratively with product team on product improvement feedbacks
- Resolves product or service problems by clarifying the customers’ complaint, determining the cause of the problem, selecting & explaining the best solution to solve the problem, and eventually following up to ensure resolution
Requirements
- At least Bachelor's degree, prefer in technical field
- Experience in software product is a must
- Solid oral and written communications skills
- Customer obsession
- Comfortable in working at a complex and fast-paced environment
- Good documentation, listening, and responding to customers skill
Advotics
Advotics is a Cloud Digitalization SaaS provider, introducing a cloud platform to digitize workforce, business network, and physical assets and products to convert offline work & trade activities into insightful metrics for management to make important business decisions
Cloud Computing
SaaS
Supply Chain
Technology
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🇮🇩 Indonesia
Customer Support Specialist
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