Team Lead - Business Development

You will drive all aspects of outbound sales development strategy, collaborate with cross-functional teams, train and motivate the multilingual Business Development FSE team to create and qualify opportunities for the high-velocity sales engine.

• Work from our Paris office 5 days a week, as this is an onsite role
• Work closely with the manager of business development for the region to understand, and align on regional territory plans
• A first step to prepare for your leadership career in a fast paced, rapidly expanding SaaS industry
• Work with sales managers and sales representatives to understand and align with regional territory plans
• Ensure a tight feedback loop with the sales departments to ensure proper qualification, lead quality, and appropriate follow-up
• Train, and mentor a team of French, Italian and Spanish speaking Business Development Managers
• Manage a volume of inbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets
• Ensure BDMs develop and maintain effective time management to maximize and demonstrate phone and activity time, including pre-call planning, adhering to territory hours and metrics, and customizing scripts to market segments and prospect type.
• Conduct weekly team meetings and 1/1s to keep teams tracking towards goals to hit or exceed targets
• Provide detailed analysis and reporting on team’s performance by tracking key data points such as qualification and conversion rates as well as providing accurate forecasts to sales leadership based on performance and historical trends
• Work along with Marketing teams to define and plan campaign strategies and ensure the success of campaigns and provide feedback and recommendations on marketing efforts from real-world interactions with prospects and customers.
• Keep up with industry trends and the best methodologies, including utilization of new technology and web resources

Requirements

• Minimum 4 years of relevant SaaS experience on developing and testing an outbound strategy tailored to the European markets and experience with managing and working with international teams
• Experience selling into customer support and IT functions is advantageous
• Knowledge of Account Based Marketing strategy and LinkedIn selling techniques
• Proven track record of success and ability to work in a fast-paced, changing environment and interact with multiple partners across different regions
• Leveraging KPIs to drive performance and streamline processes for efficiency
• Great communication skills (positive and energetic, excellent listening skills, strong writing skills, team-player, sales management, external lead-gen agencies, marketing)
• Ability to think strategically, but also exceptional attention to detail in execution. Ability and willingness to be a hands-on leader
• Translates detailed data into concise, relevant insights for senior management
• Bachelor’s or Master’s degree desirable
• Fluent in French and English essential (another European Language is a plus)