Consultant Collections and Account Receivable

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.

Qualifications

Responsibilities:

• Collection of all accounts using various collections methods – outbound/inbound calls and e-mails.

• Reviewing open accounts from the daily report

• Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements

• Provide customer service regarding sending statements, collection issues, process customer refunds

• Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis

• Adherence to Control and Compliance

• Follow and update the Standard Operating Procedure (SOP)

• Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction

Requirements:

• Fluency in verbal and written communication in English language (B2 and above)

• Fair working knowledge in MS Office (Excel)

• Basic accounting knowledge if necessary

• Relevant BPO (Finance and Accounting) experience preferably

• Multi Lingual skillset would be an added value

What we offer:

• We offer competitive salary

• Standard working hours

• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance

• Rewards program

• Trainings following the leading global standards for highest quality of Customer Service and Technical Support

• Structured working environment

• Career opportunities

• Work from home

• Team Building activities