Sr Director of Operations for Risk Intelligence

We are seeking a highly skilled and strategic Sr. Director of Operations for Risk Intelligence to lead our team of over 50 real-time analysts. This role is crucial for ensuring the high quality, throughput, and cost-effectiveness of our risk intelligence operations as well as the career growth and development of our team members. The successful candidate will develop and implement strategies around team structure, including offshoring, shift management, and cross-functional interactions. Additionally, this role involves working closely with product and engineering teams to integrate automation and tooling, enhancing both efficiency and quality. The Sr. Director will manage other managers and foster successful partnerships across teams.

What you'll do:

• Team Leadership: Lead and manage a team of over 50 real-time analysts and their managers, ensuring high performance, professional development, and operational excellence.
• Quality Assurance: Implement and maintain rigorous quality control processes to ensure the accuracy and reliability of risk intelligence.
• Career Development: Enhance opportunities for career development, growth and learning for a globally distributed team of intelligence analysts.
• Throughput Management: Optimize workflow and processes to maximize the throughput of risk intelligence without compromising quality.
• Cost Management: Develop and implement cost-effective strategies to manage the operational budget while maintaining high standards of performance.
• Strategy Development: Develop and execute strategies for team structure, including offshoring, shift management, and cross-functional interactions.
• Cross-functional Collaboration: Work closely with product and engineering teams to integrate automation and tooling solutions, increasing operational efficiency and quality.
• Performance Metrics: Define and monitor key performance indicators (KPIs) to measure the effectiveness and impact of risk intelligence operations.
• Innovation: Foster a culture of innovation within the team, encouraging new ideas and approaches to improve risk intelligence operations.
• Stakeholder Communication: Communicate effectively with internal and external stakeholders to ensure alignment and support for operational initiatives.
• Manager Development: Mentor and develop direct reports who manage analysts, ensuring strong leadership and effective team management.

What you'll bring:

• Education: Bachelor's degree in Business, Management, Security Studies, or a related field. Advanced degree preferred.
• 10+ years of experience in operations management, with a focus on complex organizations and a demonstrated ability to work cross functionally.
• Proven track record of managing large teams, including managing other managers and delivering high-quality results.
• Extensive experience in developing and implementing cost-effective operational strategies.
• Demonstrated skill in working across teams to create successful partnerships and achieve common goals.
• Strong leadership and management skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to articulate complex concepts clearly and persuasively.
• Strong analytical and strategic thinking abilities.
• Proficiency in using operational and analytical tools.
• Knowledge: Deep understanding of risk intelligence, operational resilience, and team management practices.

Key Competencies:

• Leadership: Ability to lead and inspire a large team towards achieving high performance and operational excellence, including managing other managers.
• Strategic Thinking: Strong strategic thinker with the ability to develop and implement effective operational strategies.
• Collaboration: Effective collaborator who can work across teams and functions to create successful partnerships and achieve common goals.
• Innovation: Creative thinker who can develop and implement innovative solutions to enhance operations.
• Results-Driven: Focused on achieving results, with a strong sense of accountability and a track record of delivering on commitments.

The reasonably estimated salary for this role at Everbridge ranges from $139,000 - $198,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.