Senior UX Researcher

LastPass is looking for a Senior UX Researcher (Fixed-Term):

We are seeking an impact-driven Senior UX Researcher to uncover user behaviour, needs, and workflows, identifying key opportunities for innovation. The ideal candidate will have expertise in qualitative methodologies such as contextual interviews, usability tests, and surveys, along with strong communication skills to translate research into actionable insights. Proactive collaboration, attention to detail, and the ability to integrate qualitative and quantitative data are essential. Join us in driving user-centered solutions with curiosity, empathy, and a passion for excellence.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

You will report to the Director of UX Research, and be part of a dynamic team that includes three qualitative UX researchers, one quantitative researcher, and a research coordinator. Additionally, you will collaborate closely with product managers, designers, and engineers who are dedicated to specific projects within your domain of ownership.

What are some of the exciting challenges you will be working on?

• You’ll help us understand and optimize the B2B end user early experience
• You’ll help us understand and improve B2B end user credential management use cases and workflows

What does it take to work at LastPass?

• You have excellent people-interaction skills and very strong verbal and written communication
• You can conduct lean, outcome driven studies understanding user behaviour, needs, use cases and workflows, and identify opportunities for making / maximising business impact drawing on standard qualitative UX research methodologies (contextual interviews, usability tests, surveys, competitor reviews, diary studies)
• You can generate clear and impactful insights that support product and design decisions, supporting ongoing and upcoming product initiatives and inform roadmap and strategy. Proactively communicating these to relevant stakeholders
• You are engaging stakeholders to understand their goals, priorities, and plans and consolidate their input into a comprehensive research roadmap and set of test plans
• You collaborate closely with product team peers through the entire product development and design lifecycle (discovery, ideation, concept testing, design validation, post release evaluation). You can run workshops to translate user needs into product features and improvements
• You partner with data analysts and product marketers on defining key metrics and measurements along the customer journey

It's great, but not required:

• Domain experience in cybersecurity (familiarity with industry trends, technologies, market dynamics, use cases, user needs).
• Research experience in B2B settings (understanding customer needs and gathering feedback from admins, vendors, managed service providers)