Salesforce Product Manager

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week.

Essential Job Duties

Do you thrive at the intersection of business strategy, user needs, and cutting-edge technology? Are you passionate about crafting solutions that drive customer success? If so, then this Salesforce Product Manager role is for you!

In this role, you will be the champion for the successful implementation and usage of the Salesforce CRM platform at BambooHR. Partnering with key stakeholders, you will help lead the ideation, creation, and prioritization of our Salesforce product roadmap, capturing the work from a wide range of inputs to ensure it aligns with business and technical strategies and delivers exceptional value to our customers and stakeholders.

You will:

• Partner closely with members of the Salesforce Center of Excellence, including cross-functional teams and key stakeholders companywide to gather requirements, translate them into actionable plans, and bring innovative solutions to life.
• Conduct user analysis and stakeholder interviews to identify customer needs, problems, and opportunities
• Oversee the planning and execution of Salesforce initiatives, ensuring they align with business needs, goals, and objectives
• Apply design thinking best practices to provide confidence in prioritization and value delivery
• Oversee the development and maintenance of a corporate-wide product roadmap that prioritizes features, usability, and functionality
• Function as a capabilities expert on the Salesforce platform
• Set expectations on outcomes, timelines, and resources needed to ensure that stakeholder expectations are managed appropriately
• Own and manage the Salesforce product roadmap
• Lead and facilitate meetings and discussions to gather requirements, troubleshoot issues, and provide updates on project progress
• Collaborate with cross-functional teams (process, design, build, test) to deliver features and products
• Ensure that Salesforce builds are implemented and utilized in accordance with best practices and compliance standards
• Constantly evaluate, measure, and report on product success through quantitative and qualitative measures
• Foster a data-driven culture and leverage analytics to inform product decisions
• Create the documentation necessary to facilitate change and to add clarity to all stakeholders, both technical and non-technical (e.g. KPIs/acceptance criteria, diagrams, mockups, and other communication resources).
• Regularly participate in product team meetings and communicate with stakeholders of all levels to ensure the goals are clear and the vision is aligned with business objectives.

What You Need to Get the Job Done

• Bachelor’s degree or equivalent experience in Business, IT, or related field
• Proven experience as a product manager, ideally with a focus on CRM solutions
• Strong understanding of the Salesforce platform and its capabilities and the ability to stay current on latest Salesforce features and trends
• Deep understanding of Salesforce as a platform and integrated systems that provide capabilities for multiple use cases
• Subject Matter Expert on Salesforce features, functionalities, best practices, and integrations
• Ability to drive and oversee product design
• Excellent analytical and problem-solving skills
• Demonstrate ability to influence customers and stakeholders through credible knowledge and experience, persuasion and influencing skills
• Excellent interpersonal skills with the ability to facilitate a team to consensus on scope, design decisions, and implementation decisions
• Communicate clearly around product decisions and the rationale behind them.
• Exceptional communication and collaboration skills
• Ability to prioritize effectively and manage multiple deadlines
• Passion for building user-centric products

What Will Make Us REALLY Love You

• Strong knowledge of Salesforce systems/architecture, with certification(s) (e.g., Salesforce Certified Platform App Builder, Salesforce Admin, Salesforce Developer)
• Excellent project management skills, with experience in Agile methodologies
• Strong communication and interpersonal skills, with the ability to work effectively with various stakeholders
• Strong problem-solving skills, with the ability to troubleshoot issues and make effective decisions
• Experience working in a fast-paced, high-growth environment and manage multiple projects simultaneously
• If you are a passionate and results-oriented product leader who is eager to make a significant impact, we encourage you to apply!

What You'll Love About Us

• Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
• Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
• Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
• Give back. Get paid to give your time to the community: ask us about this!
• Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
• Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
• In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.