IT Helpdesk Engineer

Become an IT Helpdesk Engineer for Zscaler! You will be a part of our technical helpdesk team by providing excellent service and resolving all technical issues for our employees. you'll be responsible for:

• Monitor and respond quickly and effectively to requests received through the IT Helpdesk
• Provide technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, application, services, software, and hardware either in person or remotely over the phone.
• Follow up and ensure the issue has been resolved.
• Write training and instruction manuals. Document internal procedures.
• Manage PC/Laptop setup and deployment for new employees with standard hardware, images, and software.
• Provide employee orientation and training.
• Maintain daily performance and monitoring of computer systems.
• Install, modify, and repair computer hardware and software.
• Maintain inventory of all equipment, software and software licenses
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Computer hardware and software installation.
• Provide support for the company email system, web/audio conferencing service, and phone system.
• You will be reporting to Manager of Global Service Desk

What We're Looking for (Minimum Qualifications):

3-8 years' experience with the following:

• Strong background in TCP/IP, IP networking knowledge, i.e. IP subnet, DNS, DHCP, FTP, SSH and etc.
• Microsoft Active Directory experience and all Windows networking.
• Microsoft Exchange / Gmail, Microsoft Windows OS, and Office Applications
• Working with varies server and client hardware platforms, i.e. DELL, Lenovo.
• Web/Audio Conferencing, i.e. WebEx, Join.Me

What Will Make You Stand Out (Preferred Qualifications)

• Strong problem-solving skills and the ability to work on multiple projects and issues
• Excellent written and verbal communication skills are necessary
• VMWare ESX/ESXi, vSphere, vCenter and VMware Server
• Knowledge of Phone System, VoIP
• Linux OS and basic services i.e. Apache/HTTPD, SSHD, SAMBA

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to DEIB, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Multiple health plans
• A flexible time off policy
• Hybrid Working Model
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

#LI-Hybrid