Professional Service Delivery Consultant

The Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a devoted and enthusiastic professional with proficient technical and communication skills who is capable of establishing and maintaining trusted technical advisor status.

Key Responsibilities

• Technical Implementation and Operation: Implement and operate Nexthink products ensuring alignment with best practices and solution designs.
• Customer Engagement and Education: Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.
• Leadership and Teamwork: Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.
• Continuous Improvement and Problem Solving: Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary.
• Communication and Documentation: Effectively acquire, present, and clarify information using strong communication skills across various platforms.
• Customer Satisfaction and Integrity: Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues.
• Compliance and Administration: Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.
• Consultative Concepts Use: Ability to drive consultative conversations on defining business issues and remediation possibilities that can be achieved with Nexthink products and services.

Requirements

• 3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar.
• 4-year degree in computer science, software development, etc.
• Strong ability to gather and translate business issues into technical solutions.
• Ability to quickly learn new technologies in an unsupervised environment.
• Exceptional analytical skills; outstanding communication and teamwork skills, social awareness
• Excellent knowledge of Microsoft Windows clients and applications.
• Exemplary time management and task management skills.
• Working knowledge of Nexthink and its products
• ITIL v4 Knowledge
• Experience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH)
• Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)
• MacOS familiarity
• Previous Enterprise IT Operations Experience a(IT Infrastructure, capacity planning, end user hardware/software engineering)