The IT Support is responsible to ensure the best end user experience possible to all Nexthinkers. You will give on-site support to the Bengaluru office and make sure IT Operations run smoothly. You will work in a fast-growing team, being part of a fast decision-making process. Your ideas will be welcomed, and you will be supported in the day-to-day challenges you will face.
Responsibilities
- Provide 1st and 2nd level Support to all end users with a genuine customer focus spirit
- Perform hands-on maintenance and support at the workstation level, to include hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation
- Maintain focus on data security, following compliance requirements, company policies, and industry best practices
- Help our end user community understand software
- Administer domain security policies, i.e. account creation, assign access permissions, and OU placement
- Install and maintain printers, projectors, videoconference systems and other peripheral technology
- Install and support Remote offices infrastructure
- Perform other duties as necessary
Requirements
-
5+ years as IT Support
-
Very good communication skills and teamwork
-
Good knowledge of Windows/MacOS/Office365 Administration
-
Scripting skills are a plus
-
ITIL certification is a plus
-
Strong customer-oriented attitude and problem-solving skills
-
Strong motivation to learn new concepts and technologies
-
Professional-level English
-
#LI-Hybrid
Notifications about similar jobs
Get notifications to your inbox about new jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs