Client Solution Consultant

About this Job

The Client Solution Consultant is the link between the commercial and the operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of Nielsen IQ Products without sales activities.

Responsibilities

• A key point of contact for Business Clients in all operational matters (delivery delays, data changes, data quality issues, execution, etc.),
• Converting the clients’ needs into internal work orders,
• Responsible for the efficiency of the databases, including optimizations and suggestions for the Client,
• Quality assurance procedures,
• Client presentations of the complete production process,
• Remote communication with the client (phone/Teams, e-mail).

Qualifications

• Advanced English knowledge, both spoken and written is a must,
• Bachelor degree in Economics, Marketing, Computer Science or another relevant field,
• Minimum 1 year of Operational and/or Client facing experience,
• Ability to work in a cross-functional environment with demanding clients,
• Distinct communication skills (especially in remote communication), both spoken and written,
• Good negotiation and influencing skills,
• Good Microsoft Office skills, especially in Excel and PowerPoint,
• Combination of profound operative skills and client orientation.

We offer:

• Benefits package: Multisport card, private medical coverage Medicover, life insurance Benefit platform allowing to purchase cinema and theatre tickets,
• Additional days off and recognition of special moments in your life,
• Stable working environment with an employment contract,
• A possibility to create an individual career path, additional trainings, access to Linkedin Learing
• A possibility to engage in charity actions and participation in numerous social activities organized within the company,
• Modern office in a great location, next to Dworzec Gdański metro station.
• Work in hybrid model (2 days a week from the office)