About the role and why itโs unique:
- Collaborate closely with AML, Fraud, and Customer Service teams to identify and resolve escalated cases and issues related to Responsible Gaming concerns
- Facilitate the development of a responsible gaming culture by delivering top-notch customer support and adeptly navigating challenging decisions associated with promoting responsible gameplay
- Analyze and review complex documents and user play activity to investigate suspicious accounts
- Review and update ongoing monitoring reports, compliance logs, and alerts
- Maintain a high level of attention to detail and handle sensitive matters with confidentiality
Who you are:
- Proficient in communication skills to effectively engage with both team members and customers
- Adept at time management, capable of handling changing priorities, and a skilled multitasker dedicated to consistently delivering high-quality work across diverse tasks
- Skilled in analyzing complex documents and investigating suspicious accounts
- High attention to detail and capability to handle sensitive matters with confidentiality
Even better if you have:
- At least two years of customer service...
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