Responsible Gaming Associate

About the role and why it’s unique:

• Collaborate closely with AML, Fraud, and Customer Service teams to identify and resolve escalated cases and issues related to Responsible Gaming concerns
• Facilitate the development of a responsible gaming culture by delivering top-notch customer support and adeptly navigating challenging decisions associated with promoting responsible gameplay
• Analyze and review complex documents and user play activity to investigate suspicious accounts
• Review and update ongoing monitoring reports, compliance logs, and alerts
• Maintain a high level of attention to detail and handle sensitive matters with confidentiality

Who you are:

• Proficient in communication skills to effectively engage with both team members and customers
• Adept at time management, capable of handling changing priorities, and a skilled multitasker dedicated to consistently delivering high-quality work across diverse tasks
• Skilled in analyzing complex documents and investigating suspicious accounts
• High attention to detail and capability to handle sensitive matters with confidentiality

Even better if you have:

• At least two years of customer service...