Lead VIP Host

About the role and why it’s unique:

• As a VIP Host, you will build and nurture relationships with our most engaged players, driving the success of our premier VIP engagement program.
• Grow and establish a strong VIP user base in California, and build customer loyalty with users in the state.
• Gather and analyze player activity and feedback to support platform improvements and identify new opportunities.
• Oversee all aspects of player relationships, including organizing local events, maintaining regular communication, and handling any escalations.
• Implement all VIP policies and guidelines, with a strong emphasis on responsible gaming practices.

Who you are:

• Minimum of 4 years of experience in a customer facing role, such as Sales, Account Management or within the Retail or Restaurant Industry
• Minimum of 3 years of experience with account management.
• Excellent communication and interpersonal skills.
• Strong analytical skills to make informed decisions based on data and trends.
• Passionate about sports and gaming.
• Ability to travel within your assigned state and work nights and weekends.
• Must be located in California or willing to relocate.

Even better if you have:

• Corporate level account management experience.
• Experience in the sports, gaming or entertainment industry.

Our target starting base salary range for this position is between $70,000 and $110,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents