Strategic Account Manager

The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square’s largest sellers and grow our Restaurant Strategic Accounts program. This program establishes, retains, and grows Square’s most valuable and engaged single-brand sellers.

You will work with business owners and c-level executives to find creative ways for Square’s first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams.

The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify “mutual win” opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments.

Candidates must be based in either SF, NYC or Chicago.

You will:

• Manage a book of 50 Strategic Food & Beverage Sellers
• Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
• Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
• Act as a consultant and partner to high value restaurant sellers to accomplish their goals
• Partner with Strategic Account Executives on high-growth deals
• Negotiate pricing for use-case expansion and retention of your sellers
• Conduct quarterly business reviews
• Serve as the voice of the upmarket seller with Product Teams
• Provide white glove client service and troubleshooting to ensure resolution of seller issues
• Inform operations and program design for this segment at scale

Requirements

You have:

• 4+ years relevant Account Management experience
• Experience managing, retaining and growing a book of business
• Consistent over-performance on key sales or customer success metrics
• Remarkable discovery skills with customers
• A technical solutioning framework, including the ability to conduct requirements gathering
• Proven experience managing multiple projects internally with engineering, product and finance teams
• Contract and/or pricing negotiations experience with external senior stakeholders
• Excellent written and verbal communication skills
• Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
• Food and beverage industry and/or restaurant technology experience is preferred