Customer Success Representative

• Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.
• Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.
• Assessing internal processes and proposing improvements that directly affect customer retention.
• Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.
• Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.
• Provide customers with usage data analytics to optimize their digital solutions.
• Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.

Requirements

• Bachelor’s degree in communications, marketing, or related field preferred or comparable experience
• 2 years of experience in CUSTOMER RELATIONS role
• Strong technical acumen
• Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.
• Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction
• Excellent verbal and written communication skills
• Ability to work at a high level with multi-tasking.
• Strong presentation skills
• Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.