- Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.
- Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.
- Assessing internal processes and proposing improvements that directly affect customer retention.
- Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.
- Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.
- Provide customers with usage data analytics to optimize their digital solutions.
- Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.
Requirements
- Bachelorโs degree in communications, marketing, or related field preferred or comparable experience
- 2 years of experience in CUSTOMER RELATIONS role
- Strong technical acumen
- Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.
- Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction
- Excellent verbal and written communication skills
- Ability to work at a high level with multi-tasking.
- Strong presentation skills
- Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.
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Rand Worldwide, Inc
Advances the way companies use 3D technology to design, develop, and manage complex engineering projects
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