Field Service Engineer

Position Summary

To calibrate, maintain, install, troubleshoot, and repair complex computer-controlled servo-hydraulic and electro-mechanical test systems at a customer site. Learns and applies MTS technology and business practices in order to provide quality, on-site customer support.

Ideal for veterans with background in aviation mechanics, hydraulics, electronics experience and troubleshooting to board level. Experience with calibration of equipment.

US Citizenship required - working in ITAR/CUI Regulated environments

Position is remote with 70% travel, some overnight.

Requirements

Areas of Responsibility

• Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
• Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations.
• Performs calibrations relevant to assigned customer base independently.
• Coordinates and conducts installation and maintenance activities.
• Implements the operational requirements of the MTS Corporate and Field Service Quality System.
• Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.
• Maintains service documentation in requested format for all service activities delivered at customer sites as assigned.
• Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
• Maintains current knowledge and training in MTS technology and products.
• Other duties and special projects as assigned.

General Qualifications Include:

• Knowledge of PID Controllers (ideal)
• Troubleshoot to board level (required)
• Hydraulics/Pneumatics
• Read and Interpret Blueprints and Schematics
• Willingness to travel
• Must possess a valid driver’s license and able to obtain automobile/liability coverage
• Excellent Communication skills - verbal and written
• Basic MS-Office computer and software skills
• Ability to work with high degree of personal discipline
• Problem solving and analytical business skill
• Demonstrated customer service skills and experience

Education and Experience Requirement

BS degree in Engineering or technical discipline with a minimum of 2 years relevant experience.

AA(Vo-tech) degree in a technical field or equivalent military training with a minimum of 4 years relevant experience.