Customer Service Representative

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

**What you'll do:

• Work with each contact to establish rapport with and gain the confidence of the caller.
• Deliver excellent customer service and strive to exceed customer expectations.
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
• Document details of client interaction into the system while on the phone.
• Follow security processes and procedures at all times when handling calls due to the visibility of personal data

What experience you need:

• High School diploma or GED.
• 6 months' minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
• 6 months' minimum experience with email and be able to navigate with common desktop software

Physical Requirements /Environmental Factors __(if applicable)_****:

• Position is largely sedentary requiring a significant amount of keyboarding

• Position requires 100% of time being on the phones

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-St. Louis-2330 Ball

Function:

Function - Customer Service

Schedule:

Full time