Client Care Counselor

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Bilingual Overnight Client Care Counselor, you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Shifts will be 11:00pm to 7:00am ideally on Thursdays, Fridays, Saturdays, Sundays and Mondays.

Responsibilities:

• Provide telephonic clinical assessments, short term problem solving & referrals to EAP users across the country
• Conduct Problem Gambling assessments & referrals on several state-specific Problem Gambling Help Lines
• Participate in clinical staffing & in-house trainings
• Track cases to ensure connection with the appropriate referral
• Assist affiliate counselors with inquiries regarding referrals
• Troubleshoot on various issues including technical/website questions from affiliate counselors

Succeeding as a Bilingual Client Care Counselor will require the following core qualifications and skills:

• A Master's Degree in Psychology, Social Work, or another clinical counseling field
• Be able to work overnight (11:00 pm - 7:00 am)
• Fluent in Spanish (verbal and written)
• Ability to multi-task and provide clinical behavioral health services
• Excellent risk assessment skills, and an ability to adapt quickly to a client's changing needs
• Strong clinical judgment and an understanding of your responsibilities with confidentiality
• Strong organization skills, ability to follow-up on cases to ensure connection to referrals
• Competency to provide a dedicated and meaningful counseling experience to participants over the phone
• Empathic and excellent active listening skills
• Clinical Associates are strongly encouraged to apply to achieve independent licensure

Perks:

• Tech equipment provided 💻⌨🖱
• Access to all-inclusive benefits
• 401k from your start date
• Paid Well-being days
• 3 weeks vacation
• Free access to Relias (CE learning platform)
• Access to a robust training program that prepares you for your role

#LI-AF1

**A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.