Benefits Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

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Responsabilities:

• Perform various validations of data entry and data produced by our administration systems and prepare and validate client reports
• Prepare, validate and send the benefits related payroll files to our clients, as well as the eligibility files to different carriers
• Respond to requests from clients, participants, and various authorized internal or external partners (2nd level contact center calls, insurer requests, etc.), taking care to communicate relevant information and to make appropriate follow-ups
• Prepare and send written communications to our clients' employees and retirees.
• Meet client deadlines according to the service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control.
• Comply with the best practices available including standards of confidentiality and peer review.
• Be available outside of regular business hours to perform business systems testing, as required
• Participate in special projects (annual enrolment, certification of dependent children, change of rates) as well as new implementations, according to the needs of the department
• Maintain administrative procedures up to date and ensure that any changes are documented

Succeeding as a Analyst, Employee Benefits Administration will require the following core qualifications and skills:

• University or college diploma in business administration or equivalent professional experience of at least 1 year
• Ability to understand and use current technology tools and have a very good knowledge of Microsoft Office (Word, Excel, etc.)
• Have initiative and excellent ability to handle and analyze databases, payroll files, insurer eligibility files and premium reports
• Bilingualism and very good oral and written communication skills
• Enthusiasm, team spirit and ability to work without supervision and under pressure
• Good learning skills and professional judgment
• Bilingual (English and French)

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**A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.