Client Care Counsellor

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

About The Role:
This is a blended role where no two days will be the same. A Client Care Counsellor manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.

The candidate can be based anywhere in Australia.

Day-to-Day activities

• Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations;

• Provides immediate management consultation to key employees within customer organisations;

• Provides immediate information and support to the caller requesting a trauma or other workplace intervention.

• Respond to warm transfers of clients who request to speak to a Counsellor upon their initial call for services.

• Identify the present problem and determine appropriate service response level as per case response level standards.

• Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral or book an appointment with a Counsellor.

• Clients will be individual employees as well as managers seeking support.

What We Are Looking For :

• Qualifications in Counselling, Psychology, or Social Work
• Professional registration with the relevant health professional body (AHPRA, AASW, ACA, PACFA).
• Minimum two (2) years of counselling experience specially in managing risk calls, crisis management, brief interventions via chat and telephone modality.
• Good at managing different application, software and computer systems.
• Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc
• The right person is required to manage high call volumes and chats discussing mental health symptoms and life circumstances with the ability to offer counselling, strategies, and information to anyone who reaches out for support.
• Flexibility to work anytime between 7am up until 9pm (AEST) during the week.

What We Are Offering:

• Flexible working arrangements – including working from home options and adjustments to hours. We can work with you to find mutually suitable arrangements.
• Access to peer consultation and external supervision.
• Access to hundreds of professional development courses to help you further your clinical skills as you see fit.
• Career progression - for the right clinicians, there are opportunities to further your career into leadership positions or specialist services.
• Other benefits include wellbeing days, volunteer days, and a generous parental leave policy.

**A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.