Client Care Counsellor Internship

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Are you currently pursuing a master's degree and seeking an internship to gain valuable experience in client care counseling? Join our TELUS Health team as an Intern Client Care Counsellor and make a meaningful impact on the lives of individuals facing urgent or crisis situations. This opportunity offers hands-on experience in a supportive and dynamic environment, allowing you to develop your skills and grow professionally.

What you’ll do:

• Provide immediate telephone crisis counseling and interventions to employees, family members, and key employees of customer organizations;
• Deliver immediate information, support, and management consultation to callers requesting trauma or other workplace interventions;
• Respond to warm transfers of clients seeking to speak to a Counselor upon their initial call for services;
• Identify the present problem, determine the appropriate service response level, and assess clients' needs;
• Provide telephone counseling when clients are not prepared to accept a referral or book an appointment with a Counselor;
• Offer consultation to callers requesting an Assisted Referral for an employee for an EAP assessment.

What you will bring:

• Currently completing a Clinical Master’s Degree in Social Work, Sexology, Clinical Counseling, Clinical Psychology, or another clinical field of study.
• Proficient in current software and applications (such as Microsoft Office) with strong computer skills.
• Excellent risk assessment skills regarding Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse, etc., and good clinical judgment with a strong understanding of confidentiality responsibilities.
• Strong work ethic, professionalism, and the ability to work effectively over the phone and through chat modalities.
• Adaptable to ever-changing client and organizational needs, with the ability to thrive in a fast-paced environment and multi-task when needed.
• Strong empathy, listening skills, and flexibility to work shifts, including weekends and evenings, as per business needs.

Why Join Us?

• Gain hands-on experience in crisis counseling and client care.
• Work in a supportive and dynamic environment.
• Develop your skills and grow professionally.
• Make a meaningful impact on the lives of individuals in need.

If you are ready to take the next step in your career and make a difference, we would love to hear from you! Please note that this is an unpaid internship. Reach out to us for more information and to apply for this exciting professional development opportunity.

**A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.