Operations Business Solutions Specialist

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

Leads the team to successfully implement the company's strategic targets and goals with Simpler, Faster, More Connected and Agile solutions

Roles and Responsibilities:

Insurance operation support, transformation and Digitalization/Applications projects:

• Provides support to the management on the planning of department initiatives including allocating resources, identifying potential risks and setting up expected deliverables
• Supervises dynamic project team members to work on the full cycle of project execution to ensure the smooth and timely project execution
• Interacts with end users, validate business requirements, and user stories with relevant acceptance criteria
• Monitors overseas operation service team’s work efficiency and quality, may include on-site business visit
• Ensures the team’s operations are compliant with company guidelines and regulatory requirements, obtains relevant license if job involves in regulated activities, organizes and monitors periodic audit on need basis
• Supervise the project team, maintains a positive and cooperative team spirit, delivers training on subject matter expertise to different parties
• Leads the Agile project team, monitor the project process, encourage and supports project team member to promotes closer working relationships, knowledge transfer, share potential challenges and to coordinate efforts to overcome difficult or time-consuming issues.

Requirements:

• University degree or equivalent experience holder (preferably in insurance, computer science and business fields) with 5 years of working experience in insurance companies
• Strong communication, interpersonal and stakeholder management skills, able to motivate, coach, monitor project progress status.
• Excellent command of spoken/written English and Chinese (Cantonese and Mandarin)
• Excellent analytical and problem-solving skills
• Accountable with a strong sense of customer centricity

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.