Systems Engineer

Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

Work as a valued member of the Systems Infrastructure team to help drive the team’s mission forward:

• Build automated self-service tooling and infrastructure based on proven technologies.
• Work directly with many of the core components of our global voice, messaging, and emergency network.
• Solve complex challenges, automate difficult yet repetitive tasks, and coach our NOC team to efficiently support the platform operationally.
• Swiftly implements fixes to mitigate customer-impacting issues during off hours.
• Research, plan, and propose a better long-term solution to be implemented so everyone sleeps better.

What You'll Do:

• Advance our technology stacks, automation, and configuration management
• Design scalable and resilient systems to keep pace with company growth
• Improve efficiency and overall system performance
• Administration and on-call responsibilities for critical backend infrastructure
• Harden the platform against security threats and resource contention
• Work with our product owner
• Help respond & prevent incidents impacting the core platforms
• Participate in the Root Cause Analysis (RCA) process
• Spearhead innovation by bringing new ideas back to the team

What You Need:

• 3-5+ years of experience running systems at large scale:
• Mastering architecture configuration and administration in one or more of the following is required
  • Storage: NetApp
  • Virtualization: VMware ecosystem
  • Hardware: Cisco UCS ecosystem
  • Load balancers: F5, HAProxy
• Strong experience in automation technologies with an emphasis on Ansible and Terraform
• Excellent knowledge of basic services: DNS, NTP, …
• Basic understanding of Docker, OpenShift, and Kubernetes
• Experience with metrics and monitoring applications such as DataDog, Elasticsearch, LogicMonitor, etc.
• Strong experience with automation technologies such as Ansible, Terraform, etc.
• The Linux operating system is no mystery to you
• Familiarity with source control, automation and deployment tools (Git / GitHub)
• Familiarity with other languages and scripting languages, specifically Python and bash scripts
• Work autonomously in a global team

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home
• We contribute 5% of monthly gross salary into your private pension
• Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.
• Life insurance providing financial support to your loved ones in the event of your unexpected passing.
• Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
• Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
• Unlimited, free and anonymous consultations with our dedicated therapist.
• Childcare support
• Commute to work scheme and Cycle to Work scheme
• 24 days annual leave per year and 1 additional day every 3 years
• Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email
• Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges
• “Mahalo moments” program grants additional time off for life’s most
• important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
• 90-Minute Workout Lunches, contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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