Technical Analyst

Location: Fully Remote

Schedule: M-F 9am to 5pm NZ

Salary: $1500-2000 USD

A dynamic company specializing in custom software development, mobile app creation, and web application solutions is seeking a Technical Analyst with significant career growth potential within the organization. This hybrid role will initially require handling various responsibilities, with opportunities to specialize in either Technical Analysis or Project Management over time. You will also help create systems for new hires to follow in the roles you will outgrow (e.g., Executive Assistant roles).

Duties and Responsibilities:

Perform and create documentation / systems for the following tasks and responsibilities:

• You will triage new leads to identify good fits for our services (i.e. recognising they have the budget, what they need matches our core competencies etc).
• Conceptualize Software Solutions:
  • Understand customer problems and brainstorm initial concepts for software solutions.
  • Create low-fidelity wireframes (e.g., whiteboard scribbles) to visually represent these concepts and facilitate discussion.
• You will sit in on customer calls, or review recorded calls so as to be able to
  • Create/formalize a user flow diagram(s)
  • Write technical user stories document with:
    • Acceptance criteria
    • Estimates
  • Where necessary include supporting wireframes
  • Liaise with the development team to check that the estimates are correct
• You will create Scope of Work documents outlining the suggested next course of action for the client (e.g. a UX/UI Design Pilot with included deliverables listed out).
• Handle end-to-end requests for our more simple projects (e.g. WordPress websites, small apps)

Project management / project delivery role

Perform and create documentation / systems for the following tasks and responsibilities:

You will create tasks/cards within Basecamp which clearly list out the requirements for a designer or developer to action

You will perform QA on completed tasks to ensure they match the original requirements and intent

Check in with team members when tasks and/or projects are taking longer than expected

Ensure we keep up regular client communication on how projects are going, or following up on requests with clients

Identifying tasks that are taking a lot longer than expected and sorting out a solution (How will it affect overall estimates/timeframes? Do we need to change the scope? Is the client fully aware?)

Requirements

• Experience creating user flow diagrams (minimum 1 years experience).
• Proficiency in Figma design.
• Experience creating UX/UI wireframes.
• Excellent written and verbal communication skills (including ability to speak directly to NZ business customers on Zoom and/or phone).
• Ability to provide examples of previous Technical Business Analysis work in the web development/software development industry (minimum of 2 years expected).
• Ability to provide examples of previous project management work in the web development/software development industry (minimum of 2 years expected).
• High level of attention to detail (with references from previous work experience).
• Proficiency in translating customer requirements into actionable software concepts, with the ability to communicate ideas effectively through basic wireframes and diagrams.