Enterprise Customer Success Manager

In this role, you'll be the driving force behind our Enterprise strategy, growth, and content adoption. By nurturing and expanding our most valuable partnerships, you will have the opportunity to leverage your proven experience and set new industry standards. Is this the challenge you've been waiting for to elevate your impact and drive transformative results?

Here's a taste of what you'll be doing:

• Build and cultivate strong Enterprise relationships across new and existing high-value customers, ensuring their needs are met and account health is closely monitored
• Orchestrate seamless implementations and deployments of Go1's content solutions for top-tier accounts, collaborating with our Onboarding, Content, and Customer Experience teams
• Weave intricate, multi-threaded relationships with decision-makers at your customers' organisations, fostering trust and long-lasting partnerships
• Lead Quarterly Business Reviews within your portfolio, uncovering golden opportunities for growth and expansion
• Collaborate with our product, design, and engineering teams, providing informed recommendations to shape Go1's Enterprise product roadmap, enhancing the customer experience
• Partner cross-functionally with Sales, Support, Marketing, and Operations teams, driving efficiencies throughout the account lifecycle
• Maintain a ruthless focus on results – revenue and forecast accuracy – while inspiring and leading your ecosystem to new heights
• Navigate the complex landscape of internal and external stakeholders, from C-suite executives to investors, partners, and cross-functional allies
• Contribute to the team's strategy, pioneering new processes and groundbreaking ideas that will shape our future success
• Confidently and persuasively tell a compelling story, owning the room with your charismatic presence and convincing narratives
• Leverage your analytical skills to develop and execute long-term account plans, ensuring sustainable growth and success

What will make us excited about you:

• Consistent track record of hitting or exceeding sales targets in your current role (ideally in SaaS)
• You have the ability to anticipate customers' needs to identify growth opportunities across various types of accounts
• Very strong organisational, project management, and time management skills
• Proven ability to articulate contractual, technical, and financial value points to customers, internal senior leaders, and executive leaders
• Ability to discuss Go1's value proposition with C-level executives, finance teams, and decision-makers
• High energy, adaptability, and understanding of change within the evolution of our environment

#LI-AE1 #LI-REMOTE