Company Description

AUTODOC is a leading online retailer of vehicle parts and accessories in Europe. The company, which was founded 15 years ago by Alexej Erdle, Max Wegner, and Vitalij Kungel in Berlin, quickly developed into one of the fastest-growing e-commerce companies in Europe - and a leader in Automotive.

In 2021, AUTODOC achieved sales of over one billion euros. AUTODOC offers an assortment of 5.4 million products for 166 car brands, 23 truck brands, and 154 motorcycle brands. AUTODOC operates in 27 European countries and employs around 5,000 people in eight countries.

Job Description

Responsibilities

**Category Planning & Operations:

• Continuous Improvement: Proactively seeking opportunities for process, data and CX improvements/innovations within the category. You remain updated on customer behaviors, emerging technologies, industry trends, and translating this knowledge to enhance processes, customer experience and ultimately your category's performance.
• Stakeholder management: Collaborating with various internal stakeholders, such as Tech teams, Marketing, Operations and Assortment and Category Management to drive initiatives, ensure alignment with the category strategy
• Forecast management: ensure accurate demand planning to ensure high product availability (in-stock)

Product Assortment and Optimization:

• Deep technical knowledge of your category to explain technical advantages of certain product features, and improve the product and pricing mix

• Manage the product life cycle, including assortment planning/curation, new product introductions, and end-of-life management to produce good-better-best ranges.

• Analyze sales and customer return data, e.g. around fitment issues to identify opportunities for assortment and CX-optimization.

• Customer experience: implement A-class IDQ in order to i) improve Customer experience; ii) increase brand building; iii) maximize upsell / cross-sell, iv) which will enhance SEO and discoverability.

• Becoming a leader in assortment planning for your category

• Monitor and react to changes in the competitive landscape to maintain a competitive advantage, e.g. identifying the main competitors in the market with the CCM and recommend pricing action based on pricing sharpness and profitability guardrails.

Business Performance and Analysis:

• Utilize data analysis tools and techniques to extract insights and drive data-driven decision-making.
• Monitor category performance metrics, including sales, profitability, returns, and customer satisfaction.
• Conduct regular business reviews to surface improvements, action plans and results

**Qualifications (Essential):

• Automotive technical background, possibly a degree in Engineering
• Deep understanding of and passion for Automotive industry;
• 3-5 years work in Automotive or automotive aftermarket technical role
• Customer focus and excellent analytical thinking.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

**Experience:

• 3-5 years in the Automotive Aftermarket/spare parts/accessories
• 3+ years working in a Customer Support
• Language skills: English (solid) and other languages are a plus

What do we offer?

We offer:

• Competitive salary based on your professional experience
• High independence and development opportunities
• Stable employment in the international company
• Paid day off for your birthday
• Dynamic work environment
• Great atmosphere

Does that sound exciting?
We are looking forward to receiving your application! Please send us your application documents including your CV in English, salary expectation, and earliest possible start date.

Join us today and let’s create a success story together!