Senior IT Support & Service Desk Administrator

• Users support for any IT problem via any communication method (face-to-face, Teams, phone, voIP, IM, Mail, Service Desk).
• Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures.
• Collaboration with service providers.
• Report on progress in Service Desk system (JIRA Service Desk)
• Responsible for software installation, general computer configuration, 3rd party application troubleshooting and problem resolution, hardware issue resolution, asset moving, cable arrangement, seating, network maintenance, user accounts and related issues, inventory follow-ups and anything relevant connected to these directly or indirectly.
• Responsible for inventory management, email accounts and email data management, DNS management, DHCP management, Intune management, intranet management, Group Policy management, scripting, monitor-screen maintenance, disk cloning and imaging, email accounts and lists management, and anything relevant connected to the above directly or indirectly.
• Responsible for general server management, application pool and licence management, deployment management, security issue resolution, close-up work with windows server management team, occasional supervising and task assigning for junior and no-title colleagues, 3rd party software solution research, and anything relevant connected to the above directly or indirectly.
• Training junior staff members.
• Following workflows and rules.
• Any other tasks assigned by the direct line manager or management.

Requirements

Technical Competencies

• 5+ years of relevant IT Administrator or equivalent experience
• Bachelor's Degree or equivalent education and/or 2+ years experience at Byborg orequivalent references (References that involved working similar size and profile companies)
• Experience with Windows 10/11, MacOS, Ubuntu (minimum 2 of these OS’s)
• Experience in working with and supporting end-user devices (notebooks, tablets, Mac, iPad, etc..)
• Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level)
• Experience with Virtualization (hyper-v, proxmox, etc..)
• Excellent Microsoft products knowledge such as office 365, Intune, Active directory, Exchange, Azure AD, etc…
• Batch or powershell scripting knowledge
• Good knowledge of Networking
• Experience with VPN solutions such as openvpn
• Experience supporting iOS and Android mobile devices

Personal Competencies

• Excellent English knowledge
• Ability to work in a team
• Ability contribute in larger projects
• High ability to prioritize, assign, and supervise tasks
• High self-sufficiency, and availability
• General computing hardware knowledge
• Ability to create detailed, precise documentations, user guides
• Mentoring junior team members