Customer Operations Manager

About DevSavant

DevSavant is a Software House company that works with Data Engineering, Software Development, Digital Marketing, Salesforce Ops, Web Development, UX/UI and Service Design. Our work speaks for itself, quality, perfection, and constant improvement are our signatures. At DevSavant people are the core and priority, for that reason we do care about looking after you. Thus, DevSavant offers amazing perks that will distinguish this experience in your amazing journey.

Responsibilities

• Develop and maintain strong relationships with clients, understanding their needs and ensuring their success with the provided services.

• Serve as the primary point of contact for key clients, ensuring their needs are met and exceeded.

• Address customer concerns and promptly offer solutions to resolve them.

• Proactively identify and resolve client issues, providing timely and effective solutions.

• Gather customer feedback, study other customer success programs, and analyze customer data to identify best practices.

• Conduct regular check-ins and business reviews with clients to ensure satisfaction and uncover new opportunities.

• Monitor customer satisfaction with the services and collaborate in quarterly business reviews.

• Oversee day-to-day operational activities to ensure efficiency and effectiveness.

• Implement and optimize processes to enhance operational workflows.

• Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.

• Support the commercial team in identifying and pursuing new business opportunities.

• Conduct market research to stay informed about industry trends and the competitive landscape.

• Assist in preparing proposals, presentations, and pitches for potential clients.

• Collaborate with the tech team to understand product functionalities and limitations.

• Identify and document bugs, issues, and areas for improvement in the software.

• Conduct software testing and provide detailed feedback to the development team.

• Assist in the implementation of new software features and updates.

Requirements

• 3+ years of experience in a customer-facing role, preferably in customer success, account management, or operations.

• Experience in the tech industry, with a strong understanding of software development processes and methodologies.

• Proven ability to manage client relationships and deliver exceptional customer service.

• Strong problem-solving skills and the ability to troubleshoot technical issues.

• Preferred experience in digital marketing, sales, and related fields, with a strong emphasis on leveraging technology for data-driven decision-making.

• Degree in Business Administration, International Business, Industrial Engineering, or a related field.

• English level: C1

Qualities we're looking for

• Adaptive resilience.

• Attention to detail.

• Management of various stakeholders and agile environments.

• Effective and assertive communication.

• Empathy.

• Conflict resolution.

• Leadership.

• Analytical.

• Organizational.

• Problem-solving skills.

Benefits

At DevSavant people are the core and priority. For that reason, we care about looking after you. DevSavant offers outstanding benefits that will distinguish this experience inyour amazing journey. These are some:

• Fully Remote Job
• Technical Talks
• Flexible Schedule