Operations Manager

About Safi:

Safi operates the recycling industry’s first digital B2B marketplace, underpinned by AI enhanced material quality control. We combine technology and deep industry expertise to simplify every step of the trading experience and are proud to count 400+ of the most forward thinking recycling facilities across the globe as our customers.

In November 2023, we closed our $19.5m Series A and are backed by US’ & UK’s most renowned ClimateTech investors, including Chris Sacca's LowerCarbon Capital. We’ve also received personal investment from some of Europe’s most successful founders (e.g. Revolut, Monzo, Songkick & InFarm founders), as well as founders of several successful B2B Marketplaces

About the Role

As Safi's Operations Manager in West Africa, you will play a pivotal role in shaping and continually improving Safi's offering.

Key Responsibilities

• Cross-Functional Team Integration: Collaborate extensively with central teams such as Finance, Logistics, Customer Service, Onboarding, and Product to ensure that operations are seamlessly integrated and optimized for efficiency across all facets of the customer experience in African markets.
• Local Market Adaptation: Tailor Safi's business strategies to meet the specific needs of core African markets. This involves localizing product offerings and operational practices to enhance relevance and effectiveness in meeting regional demands.
• Operational Strategy and Execution: Develop and implement comprehensive operational strategies that ensure scalability and sustainability. This includes managing resource allocation, streamlining workflows, and ensuring all operational activities align with broader business goals.
• Continuous Improvement and Innovation: Lead initiatives to continuously improve operational processes and systems. Utilize feedback from local markets to innovate and adapt services, features, and products to enhance customer satisfaction and operational efficiency.
• Performance Management and Growth: Monitor and evaluate the performance of the entire operations team across different functions, setting clear objectives and key results. Drive growth by ensuring all team members are achieving set benchmarks and contributing to the expansion and success of Safi in Africa.

Requirements

• Proven experience in a high performance Ops Manager role exceeding targets consistently.
• Experience in early stage/high growth stage company.
• Analytical mindset focus on making data driven decisions.
• Strong data analysis skills (Excel + SQL).
• A high level of adaptability, agility and prioritisation to manage multiple projects at one time.
• Experience in building processes from the ground up and completing projects.

What We Offer

• Competitive salary, with attractive equity options
• 26 days annual leave (+ all national holidays) - the national holidays are flexible so you can take them whenever suits!
• Remote role based in West Africa (Accra, Ghana)
• Regular team socials and meals
• Personal wellness and development budget

Safi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.