Reliability Engineering Manager

Who We Are

At The Trade Desk, we recognize that a seamless customer experience is driven by operational excellence. In pursuit of constantly improving the reliability of our platform, we are establishing a global Reliability Operations team. This team's core mission will be to vigilantly monitor The Trade Desk platform services, refine our incident response methodologies, and guarantee a robust and highly-available customer experience. If you're passionate about ensuring system reliability, process improvement, and making an essential customer impact, we invite you to playing a critical role in this next evolution of our on-call experience.

What You'll Do

• Define, manage, and measure incident response engineering practices
• Liaise with engineering teams to ensure work discovered during incident response is prioritized
• Participate in incident response engineering duties as necessary
• Manage a global Reliability Operations team (3 to 6+ Reliability operations engineers across NAMER, EMEA, APAC)
  • Periodically meeting with reports across timezones will require extended hours periodically
• There may be periodic weekend coverage requirements

Who We are Looking For

• Bachelor’s Degree from a four-year university or relevant substitute experience
• 6+ years relevant work experience in Technical and/or Application Support with strong knowledge technical troubleshooting
• 2-5 years of management experience with direct reports

The Reliability Operations Engineering Manager will either possess or be excited to learn a number of skills...

Management:

• Adaptive management style according to level and proficiency of engineering reports.
• Ability to understand technical employee career paths and collaboratively develop career plans.
• Scheduling a global team through holidays, sickness and vacation leaves, across timezones.

Technical Proficiency:

• Understanding of large-scale distributed system architectures (e.g., databases, web services, application services).
• Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios).
• Ability to author scripts to facilitate troubleshooting as well as configure alerts.
  • Proficiency in scripting languages (e.g., Python, Bash) is a plus

Incident Management and Troubleshooting:

• Ability to prioritize and manage incidents based on severity, with a focus on customer impact.
• Ability to remain calm under pressure and quickly diagnose issues.
• Understanding of system logs, metrics, telemetry.

Communication Skills:

• Ability to take command and confidently direct engineering resources in ambiguous situations.
• Ability to communicate effectively with stakeholders during an incident.
• Ability to maintain and update trouble-shooting guides (TSGs) and operational documentation.