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Keywords Studios is the world’s leading provider of technical services to the global video games market.
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥
Role overview
As a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence. By diligently monitoring and filtering content, you will ensure they can enjoy their passion without fear of harassment, unwanted content or bullying. Your dedication as a guardian of the gaming community will foster a space that thrives on respect, inclusivity, and the joy of gaming. Join us in building a gaming paradise where players can immerse themselves in a secure and enjoyable experience! 🚀🎮
We are looking for candidates available to work from one of our offices located in Col. del Valle or Polanco, to be determined.
What do we offer?
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
What are we looking for? Our Trust & Safety Moderator has a knack for the following skills:
Communication:
Analytics:
Leadership:
Business:
Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.
Understand that a moderator role implies potentially being exposed to foul content. Our moderators should be resilient, mature, and professional in order to provide the highest possible quality service. Bearing in mind specific content that might be considered offensive by some, we ensure that the support for your well-being will be provided.
You'd be a great fit for this role if you have:
Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders.
Mastery in C1-C2 level LANGUAGE proficiency.
Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.
Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
Nice-to-haves:
After 3 months:
Medical expenses insurance.
Saving funds.
Grocery tickets ($1,200 MXN)
Phases of our recruitment journey:
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!
#imaginemore
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at [https://www.keywordsstudios.com/en/applicant-privacy-notice>.
Role Information: EN
Studio: Keywords Studios
Location: Americas, Mexico
Area of Work: Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, in-office
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