Customer Service Agent

As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

We have two opportunities for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week or as agreed with the potential to work across our Canberra site. Work the hours that work for you!

To be successful in this role you’ll have:

Customer Focus

• Greet all visitors to facility in a timely, courteous, and professional manner.
• Work with internal teams around the country to deliver a seamless customer experience.
• Provide accurate advice and guidance on customer service requests and incidents.

Concierge

• Take telephone calls to facility from both internal and external customers.
• Assist with coordination of customer and company events and activities at facility.
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
• Conduct audits of critical facility stock and replenish levels as required on:

Support

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

Requirements

Your proven commercial experience will see you bringing:

• Excellent customer service skills, both over-the-phone and face-to-face
• Highly developed interpersonal skills and communication skills, both written and verbal
• Well presented with a professional and efficient manner
• Strong time management skills with the ability to multitask
• Ability to work independently; be proactive, organised, and diligent
• Well-developed computer skills including MS Office Suite skills
• High attention to detail and accuracy, methodical, and task oriented
• Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance

What you bring:

• Minimum of two years customer service experience preferred
• Previous experience working within a service desk, call centre, or concierge environment (desirable)
• Previous experience using ticketing/service management systems (desirable)

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success