Senior Data Centre Technician

Due to internal movements, we are currently looking for a passionate Senior Data Centre Technician to join our Artarmon facilities team.

The purpose of this role is to support the Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. This role will also be the lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster.

What you’ll do:

• Excellent customer communication skills with a proven ability to handle customer escalations
• Assess all areas of risk from OH&S, security, to facility technical and critical system operations, policy and procedures to ensure customer services and business operations operate within a risk profile approved by the NEXTDC executive leadership team
• Provide an integration/coordination point into NEXTDC Facilities, for infrastructure supporting critical support systems, Power monitoring and Rack locking, Temp and Humidity monitoring
• Assist with customer deliveries handling of equipment and any assembly as required
• Work with members of the Facility and Business Framework teams to challenge, develop and deliver workflows, process, policy and procedures for all aspects of facility and system operations.
• Monitor all critical systems through Building Management Systems, diagnose upon failure critical systems and escalate as required
• Participate in Facility Management related tasks where required

Requirements

• Minimum 3-5 years' experience in a similar role in a colocation facility or data centre
• Experience in the use of test equipment to determine signal strength and traffic direction to diagnose communication quality and faults
• OTDR competency to measure loss over network links
• Experience with installations, troubleshooting and maintaining all fibre optic for customers Electrical/Telecommunications experience and qualifications
• Experience using a Building Management System and able to identify various critical systems