Shelter Support Case Manager and Case Worker

Introduction:

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.

Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

Position Summary:

• Job Title: Shelter Support Staff Case Managers and Case Workers
• Full Time or Part Time: Full Time
• Temporary/Seasonal/Regular: Temporary
• Compensation: $30-$50/hour
• Travel/Location: On-site various FL locations

Mission of Role/Position Summary:

The Shelter Support Case Manager/Case Worker provides coordination of resources for individuals and families partnering with state, federal, local and volunteer ortanizations. The Case Workers will demonstrate high empathy and work with appropriate parties and staff to accomplish established objectives. This role will be critical in meeting the needs of the operation and population it serves.

Tasks, Duties, and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

• Oversees case workers and coordinates with County, State, Federal, and volunteer agencies to coordinate services for shelter clients.
• Assist shelter clients with community resources, donations, bulk distribution products, and other assistance.
• Lead transition planning and resource coordination.
• Maintain a high standard to protect client information.
• Provide exceptional customer services while assisting the client in coordinating necessary services and resources to address sheltering needs.
• Provide resources and referrals to clients to meet their disaster-related unmet needs.
• Maintain client-related data systems, including case notes and a complete system of record entries.
• Follow up and track progress with cases in a timely manner.
• Attend meetings and training internal and external.
• Work collaboratively with Program Management to meet program goals and performance targets.
• All other duties as assigned

Knowledge, Skills, and Abilities:

• Able to follow procedures and job tools including reporting requirements.
• Ability to engage, embrace, and celebrate the culture, ethnic diversity, and community values.
• High degree of empathy.
• Comfortability with quick pivots/adjustments in program processes.
• Proficient in Microsoft Office Suite or similar software, strong Excel skill is preferred.
• Outstanding organization and ability to work independently in fast paced environment.
• Able to interact with community members in a clear, compassionate manner, respectful of diversity and unique needs.
• Adapt to change, negotiating compromise, and tolerating ambiguity.
• Able to participate and contribute to regular meetings.
• Must have good organizational skills and be accountable.
• Active listening skills.
• Able to work well with others.
• Excellent verbal and written communication skills.

Expected Hours of Work:

Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

Travel Requirements:

• Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:

• Mobility required on-site with clients.
• Sitting or standing for hours at a time.
• Ability to work at a computer for extended periods of time if needed.
• Ability to lift up to 20 lbs. repetitively throughout the day and as needed.
• Able to bend or stoop multiple times.
• Able to step up/down 18 inches and climb two or more flights of stairs.
• Able to drive in daytime and at night
• Able to work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
• Able to function in a dynamic and stressful environment with little or no supervision,

Working Environment:

• Emergency management consultants may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.
• Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings.

Requirements

Experience/Education Required:

• Two year's of experience working in human services or healthcare,
• Two years' case management/housing experience.
• High school diploma, GED or equivalent.
• Previous experience working in customer service is required.
• Experience in a dynamic environment in which priorities often shift quickly.
• Experience with Microsoft Word, Excel and Outlook.
• Proven ability to make strong decision and think on your feet.

Experience/Education Preferred:

• Experience working or volunteering in a shelter.
• Bachelor's Degree in emergency management, human service or relevant field.
• Experience in Emergency Management/Operations.
• Bilingual in Spanish/English (or other language commonly spoken at the shelter) preferred.

Additional Qualifications:

• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Benefits

Temporary positions are not benefits eligible except where required by law. Regular status positions will receive these benefits:

EEO Statement

AC Disaster Consulting is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.

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