Partner Success Development Specialist

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!

THE ROLE

You will have a focal role in development for the marketplace's partner success area. Your responsibilities will include identifying new opportunities through data-driven insights and recommending innovative approaches and tools to enhance team efficiency, elevate partner experience, and boost overall performance. Serving as a trusted advisor to team leadership, you will maintain a comprehensive understanding of the success team's operations, proactively anticipating future needs and collaborating across the 3P Cluster and throughout the organisation to facilitate necessary advancements.

WHAT YOU'LL DO:

• Provide insights and analysis of correlation between variables improving year on year our team's intelligence based on available data and suggest new data points to track / measure
• Continuously challenge KPI performance and targets providing innovative recommendations in collaboration with subject matter experts
• Identify new opportunities based on data and propose new ways of working as well as tools that improve the overall efficiency of the team, quality of delivery and team engagement
• Identify and lead initiatives within the partner success domain of the marketplace, ensuring they align with established goals
• Develop new Partner incentive programmes, tools or initiatives to improve partner experience
• Ensure a proper governance of the roadmap of developments for the Partner Success team
• Design, maintain and evolve our capacity model, service offering by segment ratios and continuously evolve its intelligence and flexibility
• Design models that translate the complexity of each partner, leveraging it to optimise effort and allocation ratios
• Identify trends and propose changes to team’s BAU processes, operating model, ways of working, complemented with clear SOPs
• Deep dive into Partner Success processes and large data sets to produce insightful presentations that clearly communicate performance findings and drive action

WHO YOU ARE:

• 5 years experience in operations development, project management and / or analytics
• Fast learner with exceptional analytical and problem solving skills
• Driven for process optimization, organisation and planning
• Analytical, comfortable managing large sets of information with ability to extract, interpret and storytell data
• Experienced in Excel, SQL, data visualisation tools (e.g., Looker). Powerpoint wizard is a plus
• Strong work ethic, intellectual curiosity and attention to detail
• A strong communicator with experience managing senior stakeholders, negotiating win-win solutions with a focused ROI mindset
• Fluent written and spoken English (C level)
• Previous experience in Retail operations or Online Marketplaces, is a plus

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.