Concession Manager

Founded by our inspiring CEO Connie Nam, Astrid and Miyu is internationally celebrated over a decade later as being more than just a jewellery brand with innovation at its core and a strong mission to revolutionise the jewellery experience. We celebrate and empower diversity, recognise the value of our people & support matters that are important to us – everyone is welcome. To see this in action, check out our Tik Tok.

Alignment to our core values is what we cherish above and beyond anything else. Our 3 core values are:

✨ Grow Together, Celebrate Each Other and Break All Boundaries ✨

We are proud of our journey so far and are looking for more ambitious and values driven people to join us as we continue to grow.

WHAT'S THE MISSION?

As an inspirational leader with strong commercial acumen, you will deliver the most memorable and engaging in-store experience, bringing Experiential Retail to life. Championing our core values, you will play an integral part of the continued growth and expansion of the brand, whilst leading and developing your team, with growth always at the forefront.

This role manages our Selfridges London concession

WHAT DOES SUCCESS LOOK LIKE?

Experiential Retail

• Lead by example on the shop floor, ensuring the team delivers exceptional customer experience integrating our 3 experiential retail pillars: Community & Connection, Memorable Moments, and Inspiration & Innovative.
• Deliver a world class experience by continuously breaking boundaries to always strive for that next step ahead of the curve
• Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions
• Build brand loyalty by promoting our CRM scheme, hosting events, and engaging with your local community
• Collaborate with your management team to implement customer led strategies to maximise sales opportunities and meet targets

Inspirational Reverse Leadership

• You will inspire, support and coach your team to truly flourish and grow in their roles
• Adopt a reverse leadership approach inspiring continuous growth to your team through training, coaching, and frequent reviews in order to cultivate high-performing and truly engaged teams
• A clear and confident communicator, you’re comfortable with delivering feedback on the shop floor, observing & delivering in the moment

Commercial Success

• Confident in driving a commercially strong store, you will lead the way in ensuring strong numbers are achieved through inventory management, VM, store layouts and experiential retail
• Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction

Drive Sustainability & Positive Social & Environmental Impact

• Proactive commitment to continuously optimising your social and environmental impact from both large to small decisions, staying committed within your role to together growing a sustainable business.

WHAT WOULD YOU LIKE FROM ME?

• A values champion and brand ambassador, you are the role model for your store team and our values resonate deeply with you
• This role is ideal for anyone with experience as a Store Manager, ideally in a concession
• You have a strong presence, high on influencing your energy is infectious and authentically inspires those around you
• You have the ability to develop and mentor a high-performing team to create an environment fostered by learning, growth and development
• Strong leadership, communication, and interpersonal skills, with the ability to influence and collaborate with cross-functional teams and stakeholders at all levels.
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have

WHAT WE DO FOR YOU:

• Competitive salary
• Up to 15% bonus + commission on top
• Product Allowance + Friends & Family Discount
• 28 days holiday + 1 day/yr service
• Many Socials and a yearly Awards event to celebrate our amazing team
• Personal Financial Coaching
• Sabbatical after 3 years service
• Increased parental leave after 2 years service

We have lots of little extras but we really believe the best part about working for us is being surrounded by people that share our passion for our mission and values, and having the freedom to be fully empowered to flourish and be your best self.