Account Manager

Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing new features.

As a member of our growing Account Management (AM) Team, you will report to the Core Account Management Lead. We are hiring an account manager who is passionate about helping Food & Beverage business owners succeed. You will find creative ways to make Square products work for a complex array of customers, while identifying ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business.

You will:

• Be responsible for growing and retaining a multi-million dollar GPV customer base
• Understand Food & Beverage customer needs to help achieve their business goals through Square
• Cross sell and upsell products and features by discovering customer leads
• Effectively and strategically address customer concerns and issues
• Help grow our managed accounts program through multiple seller touch points
• Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
• Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

Requirements

You have:

• 1-2+ years experience in Sales, Account Management or related field
• Experience discovering and closing sales opportunities and building client relationships.
• Experience successfully managing a pipeline to achieve revenue targets
• Excellent organizational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses
• Experience within the Food and Beverage industry is preferred