Manager, Account Management

The Manager, Account Management is responsible for leading a team of 6 -12 Representatives. You will develop and execute a retention and demand generation strategy within a specified customer vertical with the ultimate goal of retaining customers, expanding product value and increasing product adoption. You will be responsible for the overall vertical objectives and are charged with exceeding sales revenue goals. This role will also be responsible for planning and executing initiatives as assigned and deliver a high aptitude of decision-making to help steer overall strategy within the assigned sport vertical market.

Job Duties

• Work with sales leadership to establish and execute a strategic plan to retain customers and grow revenue within the assigned vertical
• Responsible for coaching, training, and developing the team in the areas including but not limited to; proper outbound touchpoints, increasing product interest demand, and identifying new opportunities within our target market. The ultimate goal of the manager is exceeding sales revenue goals/objectives
• Utilize current and previous performance to identify and steer individual/team daily activity metrics
• Utilize technology to scale messaging and one-to-many touchpoints
• Communicate regularly with the leadership team on current and future market strategies and forecasts of owned segment
• Shadow individual phone calls ongoing and provides direct, immediate feedback
• Seek creative ways to drive team engagement, enhance culture and foster self-sufficient teamwork
• Assist Reps as needed during calls, presentations, and product demos
• Assist as needed in negotiating and closing opportunities
• Partners with the sales leadership and HR in the investigation and resolution of employee performance/relation issues
• Act as a role model and own the company mission and values
• Responsible for regular 1x1 meetings as well as quarterly/annual performance reviews
• Recruit, hire, develop and retain a team that creates opportunity advancement and succession planning within and across your organizational structure
• Train and create a schedule for any new hires that they bring into their team
• Other duties as assigned

Requirements

Basic Requirements

• 2+ years in a sales leadership/management role preferably in a SaaS related business
• Proven ability to motivate, coach, and direct employees towards success
• 3+ years relevant sales experience and a solid history of significant success
• Results-oriented with strong organizational and problem-solving skills
• Ability to multi-task with consistent and timely follow-through

Desired Characteristics

• College degree preferred
• High Competency with Salesforce, Outreach, Gong, and/or other CMS + sales marketing tools
• Success as a manager and operator within a set market relating to Saas and payments

Additional Requirements

• Must be willing to work in our Minneapolis office
• Willingness to travel and work on weekends with short notice
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.