User Engagement Specialist

The Users Engagement Specialist will be part of the customer success organization and will be an expert on how to increase customers and users engagement with the product
About this job
Our mission is to improve how users use our platform.
Our tools: A goal-oriented sharp mind, understanding what makes user tic, vision and some technology.
Our success: User interact better and more frequently with our platform. The do more, with less effort, achieving higher satisfaction & value.
RESPONSIBILITIES

• Be our user engagement tools expert for scale and automation
• Help develop communication strategies to achieve certain call-to-action goals
• Define user segments and target audiences for engagement rules and conversion based on business KPI’s
• Establish a strong & effective customers and users channels working in collaboration with marketing, product & customer success teams
• Define, create and maintain performance reports for better continuous improvement
• Continuously find better, more effective ways to achieve goals
• Execute ‘Voice of the customer’ strategy – conduct and analyze customers and ongoing users surveys

QUALIFICATIONS

• 1-2 years of experience in data analysis and application to client-related business issues
• Strong Business English knowledge, both verbal and written
• Experience designing operational processes with scale at mind
• Strong analytical aptitude, using data to extract continuous improvement decisions
• Polished, persuasive, call-to-action communication skills with clients as the main target audience
• Tech savvy
• High level of Excel. Prior experience creating dashboards in Power Bi – an advantage

WE OFFER:

• Benefit package: Multisport card, private medical coverage Medicover, life insurance, Benefit platform allowing to purchase cinema and theater tickets,
• Additional days off and recognition of special moments in your life,
• Stable working environment with employment contract,
• A possibility to create individual career paths, additional training,
• A possibility to engage in charity actions and participation in numerous social activities organised within the company,
• Modern office in a great location, next to Dworzec Gdański metro station,
• Work in a mixed system: part of the week you work from home (home office), a part from the office. Therefore we provide all the necessary equipment to perform your duties from home.

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