System Engineer - Directory & Messaging

This role is responsible for building, operating, and maintaining the services and applications assigned to the team during their lifecycle. It consists of the "Plan-Build-Run" model for applicable applications. You will be part of a team of 8 engineers in three locations across Europe and in close collaboration with a variety of different internal and external stakeholders. As part of your job role you need to fulfill a couple of different tasks:

• Maintain a solution proactively (Security and Minor Changes)
• Create Tasks and Tickets for building the solution
• Collaborate with external partners and internal departments during the build
• Document the build phase and prepare instructions for the Run phase
• Plan and prepare changes to a solution (Professional for major changes)
• Create knowledge base articles and operational instructions for a solution
• Plan Tasks and Tickets for Build
• Act as a 3_rd_ Level Support to the Service Desk
• Provide management reports of status Analyze the Market on current solutions (New Features, Major Changes)
• Collaborate with other teams in the early adopter phase to create and architect a solution
• Creates Trainings, Knowledge Base articles, and Operational Instructions for the Service Desk
• Evaluate the business requirements for a certain system and adapt to the current environment
• Act as escalation level during operations
• Review current operational instructions and processes and adjust those if required

Requirements

• 2-4 years in a designated function role
• Good Knowledge of Microsoft Services
  • Active Directory/ Azure Active Directory
  • Exchange
  • Microsoft 365
  • Windows Server Operating System
• Strong focus in IT Security
• Basic intercultural experience
• Ability to mentor and support team members in technical topics and non-technical topics
• Excellent verbal and written communication skills
• Excellent analytical and problem-solving abilities
• Good organizational and time-management skills
• Good documentation skills
• Fluent business English
• Proficient German is a plus