System Engineer - Directory & Messaging

This role is responsible for building, operating, and maintaining the services and applications assigned to the team during their lifecycle. It consists of the "Plan-Build-Run" model for applicable applications. You will be part of a team of 8 engineers in three locations across Europe and in close collaboration with a variety of different internal and external stakeholders. As part of your job role you need to fulfill a couple of different tasks:

• Maintain a solution proactively (Security and Minor Changes)
• Create Tasks and Tickets for building the solution
• Collaborate with external partners and internal departments during the build
• Document the build phase and prepare instructions for the Run phase
• Plan and prepare changes to a solution (Professional for major changes)
• Create knowledge base articles and operational instructions for a solution
• Plan Tasks and Tickets for Build
• Act as a 3_rd_ Level Support to the Service Desk
• Provide management reports of status Analyze the Market on current solutions (New Features, Major Changes)
• Collaborate with other teams in the early adopter phase to create and architect a solution
• Creates Trainings, Knowledge Base articles, and Operational Instructions for the Service Desk
• Evaluate the business requirements for a certain system and adapt to the current environment
• Act as escalation level during operations
• Review current operational instructions and processes and adjust those if required

Requirements

• 3-5 years in a designated function role
• Good Knowledge of IT Application Management with a focus on Microsoft 365 Services:
  • SharePoint Online/ OneDrive
  • EntraID Enterprise Applications (SSO, SCIM, API)
  • Office 365 Apps
  • Microsoft Teams
  • Power Platform (PowerAutomate, PowerApps)
  • PowerBI/ Fabric
  • EntraID/ Active Directory
  • Microsoft 365 Backup (Commvault Metallic)
  • Security & Compliance (EntraID Security/ Microsoft Purview)
• PowerShell Scripting
• Familiar with the DevOps toolbox git, Jira, Confluence, BitBucket and others
• Good verbal and written communication skills
• Excellent analytical and problem-solving abilities
• Good organizational and time-management skills
• Excellent documentation skills
• Fluent business English