EE DA Leader

Leads and directs RMS & CPS (if available) Field Operations at a cluster/market level. Responsible for the overall fiscal and operational performance of field operations team.

Responsibilities

• Lead and motivate the field organization to ensure the delivery of high quality, timely and validated data to clients, representative of the markets from which it is collected.
• Effectively partner with local, regional, and global stakeholders to ensure alignment of the Operational and Business strategy.
• Plan and direct field operations to ensure the delivery of validated data to clients in a timely and efficient manner.
• Provide fiscal planning, budgeting, and overall financial management for Collection Team in the markets.
• Drive productivity to achieve optimal organizational efficiency and meet plan commitments.
• Collaborate with Cluster/Country Client Operations Leader and Cluster Quality / Growth / Transformation / PMO Leaders in determining and executing the Operations strategy for the market to meet the needs of the business.
• Recruit/Build a strong team of resources with diverse capabilities to achieve business needs and a high performing work environment continuously optimizing resource allocation, organization design and reporting models to deliver the business plan.
• Ensure the continuous delivery of quality and performance excellence in field collection operations.
• Partner with Global Enablement teams to ensure the implementation and maintenance of standards and governance.
• Establish and maintain effective channels of communication, promoting a culture of collaboration and integration for end-to-end delivery of services in Input Operations.
• Ensure compliance with all applicable personnel and business practices, standards, and regulations.

Qualifications

• 4+ years in a leadership level position within NIQ Operations or comparable business.
• Multi-functional business experience leading, dynamic organizations, including strong team leadership experience.
• Experience developing and implementing strategic business plans and new organizational designs; demonstrated capability to balance short term focus with long term planning to deliver business objectives.
• Experience managing budgets in a complex business environment.
• Experience managing operations outsourcing/off shoring initiatives.
• Excellent interpersonal, communications, public speaking, and presentation skills.