Senior Solutions Engineer

Job responsibilities:

• Work with our regional sales teams to convert prospects to customers.
• Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience.
• Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents.
• Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in-depth examinations of the interaction between Freshworks' and the customer’s infrastructure.
• Collect, assess and convey different customer requirements to central product management.
• Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners.
• Coach and collaborate with team members to become successful as a team
• Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy.
• Train sales teams on the Freshworks' products suite, technical aspects and new product features.

Requirements

• Business fluent English and Spanish is a mandate for the role. Other European language skills will be an added advantage.
• Minimum 3 years in Solution Engineering or in any customer facing technical role is a plus.
• Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day!
• You should be capable of working on a cross-functional team to solve business & tech problems.
• You must possess solid verbal, written, presentation and interpersonal communication skills.
• You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy!
• A Bachelor’s/Masters degree in a technical field is a nice to have.
• We’re looking for highly driven individuals with an execution focus and a strong sense of urgency.
• Prior knowledge on selling ITSM tools is an advantage, however, if you are a fast-learner, this isn't a problem.
• Flexible to work from our Paris office for 3 days a week.