Service Operations Specialist

Service Operations Specialist

Description -

Job Summary
• This role is responsible for managing projects to improve sales processes and CRM enhancements, generating comprehensive reports, and providing support to the sales team. The role resolves order management issues in compliance with company policies, regulations, and ethical standards. The role guides junior team members while continuously evaluating and implementing sales support tools and technology for increased productivity.

Responsibilities
• Undertakes projects aimed at improving sales processes, implementing CRM (Customer Relationship Management) system enhancements, or supporting sales-related initiatives.
• Maintains accurate records and documentation of sales-related activities, contracts, and customer interactions.
• Generates comprehensive reports and dashboards to provide insights into sales performance and trends.
• Provides support to the sales team by addressing customer inquiries, resolving issues, and assisting with order processing.
• Ensures timely resolution of open order (backlog) reports, coordinating with team members and other internal teams as necessary.
• Utilizes specialized knowledge to resolve complex order management issues and support critical projects across product lines.
• Oversees the CRM (Customer Relationship Management) system, ensuring it is effectively utilized to track customer interactions and sales activities.
• Prepares and communicates issue resolutions for external customers and collaborates with external-facing representatives as needed.
• Evaluates and implements sales support tools and technology to enhance productivity and effectiveness.
• Ensures that sales processes adhere to company policies, industry regulations, and ethical standards.

**Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in customer support, sales operations, sales support, people management, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
• Certified Sales Operations Professional (CSOP)

Knowledge & Skills
• Administrative Support
• Cold Calling
• Customer Relationship Management
• Customer Support
• Finance
• Inside Sales
• Invoicing
• Marketing
• Merchandising
• Product Knowledge
• Project Coordination
• Proofreading
• Sales Administration
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Support
• Salesforce
• SAP Applications
• Selling Techniques

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement