Client Success Manager

Our HX Success Manager plays a pivotal role as a key partner for our clients, ensuring their success, satisfaction, and growth with our products and services. You will serve as their primary advocate and trusted advisor, fostering strong relationships and delivering strategic guidance to maximize the value they derive from our solutions. As a key liaison between our company and our clients, you will leverage your communication skills and strategic mindset to build strong relationships, provide expert guidance, and drive tangible outcomes.

Duties and Responsibilities

• Relationship Building: Establish strong, multi-level client stakeholder relationships becoming a trusted advisor they can rely on for guidance and support.
• Problem Solving: Proactively identify issues or concerns and work cross-functionally to resolve them promptly, ensuring a seamless experience for the client.
• Communication: Provide polished and timely client communication and responsive follow through on all issues, actions, and escalations.
• Product Expertise: Understand and develop a thorough knowledge of products and solutions across the entire Press Ganey portfolio (existing and on ...