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Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats.
[https://www.immersivelabs.com/why-immersive-labs>
Where we are now
Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £140 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.
[https://careers.immersivelabs.com/our-story/>
We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.
Customer Success Manager - Spanish or German Speaking
Customer Success can mean so many things, the essence of our Customer Success team is customer obsession. In fact, our customer obsession is so intense it's a company value - it's embraced in every team meaning you know the whole of Immersive Labs is on your side when you are championing the customer voice.
You will own a set of EMEA customers from onboarding to renewal, penetrating deep into the heart of the customer to understand their strategic objectives (sometimes they don't even know this themselves and you have to get in touch with your inner Sherlock Holmes to search it out) and ensure our platform delivers.
With customers like HSBC, NHS and Goldman Sachs and feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive Labs is a must have for every organisation” you can see why customer obsession is the core of who we are, and you can be a key pillar in elevating the customer voice.
Read more about what our customers say about the platform here: [https://www.immersivelabs.com/customers/>
Your main responsibilities (we're scaling fast, so these may change as we grow):
You should apply if you have (we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role):
Bonus:
Immersive Labs’ growth has been fuelled by the values that underpin everything we do, here's how they relate to this role:
If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.
What Immersive Labs offer: As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:
Find out more at [https://careers.immersivelabs.com>
Level up cyber workforces around the world, click apply to find out more.
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