Customer Success Manager

If you're on the hunt for your next career move, you've come to the right place. 🚀

At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.

The companies we’re working with are on the continuous lookout for A-Players, which in this case if you’re reading this, would be you. With us, you have the opportunity to get matched personally to multiple jobs & companies verified by us.

Due to our acceptance rate of only 2%, we keep a high demand, low competition, with rates way above the market and trainings literally on the market leader standard. 📈 To complete your application, please finish the process on [https://digitsonly.com/apply>

Note: The following job description is directly for the job the client is hiring for.

Requirements

Responsibilities:

• Develop and maintain strong relationships with customers to ensure their success and satisfaction with the company's products or services
• Act as the main point of contact for customers, addressing any inquiries, issues, or concerns in a timely and professional manner
• Provide guidance and support to customers in utilizing the company's products or services to achieve their business goals
• Collaborate with the sales and marketing teams to identify opportunities for upselling or cross-selling to existing customers
• Monitor customer usage and engagement to proactively identify and address any potential issues or opportunities for improvement
• Assist in the recruitment process by identifying and attracting top talent to join the company
• Utilize performance marketing strategies to drive customer acquisition and retention
• Leverage e-commerce knowledge to optimize the customer experience and drive sales
• Utilize marketer experience to develop and execute successful marketing campaigns

Qualifications:

• Fluency in English
• Full-time availability (30-40 hours per week)
• Experience in customer success management, recruiting, e-commerce, and performance marketing
• Dedication to providing exceptional customer service and support
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment
• Proven track record of driving customer success and satisfaction
• Familiarity with digital marketing strategies and tactics
• Ability to work in the Central European Time (CET) timezone
• Previous experience in the digital industry, particularly with Digitsonly or similar companies, is a plus

Benefits

Working with digitsonly, you’ll receive following incentives 📈

• Access to high paying & uncompeted jobs by verified hiring companies
• Possibility to take on multiple projects or offers (depending on availability*)
• Access to trainings & coachings (like adworld, foreplay.co, skillshare + inhouse trainings, etc.)
• Access to SOPs, best practices, checklists (clickminded, +inhouse trainings, etc)
• Private management by a dedicated customer support manager
• Community with like minded individuals & free consulting

Note: These benefits are just from digitsonly, the client will likely offer additional incentives and benefits.