Social Media Expert

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

The Global Digital Hubhas been newly established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design.

The Opportunity:

As the Community Manager supports the Digital Communities team within the Group Communications, you'll play a crucial role in orchestrating digital engagement and shaping the presence of Roche across various social media platforms. You will be working very closely with Digital Communications Engagement Managers and their stakeholders to support and enhance global social media channels and external audience interactions. Your insights and expertise will contribute to guiding and implementing strategies that ensure our digital engagements are meaningful and aligned with Roche's vision. You will be responsible for managing and growing our online presence across various platforms, the caretaker of our brand’s online presence, fostering a vibrant community, driving engagement through innovative and effective social media strategies, and ensuring positive and productive community interactions.

In this position you will be focusing on:

• Overseeing the implementation and execution of best-in-class paid and organic social media campaigns, publishing content across global platforms to achieve business objectives and provide a cohesive community experience
• Cultivating and managing the online community by responding to comments and messages, adding Roche brand voice to discussions, fostering positive engagement, moderating interactions, and implementing guidelines to enhance community engagement
• Participating in the editorial planning process with Global Engagement Strategists, coordinating content from diverse stakeholders for global corporate channels, and supporting cross-functional initiatives with a global perspective
• Building relationships with the Roche executive community, influencers, brand advocates, and partners to amplify brand messaging, and proactively manage potential social media issues by implementing crisis communication plans with the Global Insights/Crisis team
• Proactively recommending improvements to strengthen digital presence, and identifying process enhancements to ensure innovative approaches across community, channel, and creative aspects while coaching junior colleagues as well

Who you are:

• You have a Bachelor's degree and 5+ years of experience in global social media management, proficient in channel management, audience-centric strategies, social media tools, and managing agencies
• You have experience with advertisement platforms and are strong in social metrics, content strategies for major platforms, and project management
• You have excellent English communication skills; creative thinking for innovative content
• You have strong interpersonal skills for teamwork and senior leader engagement, skilled in conflict resolution, community moderation, and handling complex issues independently
• You are a quick learner with a passion for technology, flexible with tools, and adept at adopting new technologies

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
• Excellent benefits & flexibility:, Employee Assistance Program, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also practice flexibility of working environment, to help you find your balance:
• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Explore what the Global Digital Hub is about.

Discover the Roche Services & Solutions Center and how we work together as a truly global team!

#GlobalDigitalHub# #RSS#

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: [https://go.roche.com/budapest-data-privacy-notice-candidate>

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.