Field Team Leader

This managerial role supports field work activities enablement and administration targeting data driven field methodology compliance & quality data collection validations based on QCT Analyst insights. This role includes team management responsibilities.

Field Enablement and Administration

• Auditor support (Phone, chat with auditors).

• Visit planning activities/ Store visit re-assignments.

• FW Progress monitoring (RA, RRES, NIV, etc.)

• Conduct physical store check/control (including alternative checks during the extraordinary periods) if required by QCTE or other stakeholders.

• Panel controls (recruitment, TLS, PLS, etc.)

• Special projects coordination and status.

Field methodology compliance & Quality collection maintenance

• Monthly/weekly quality action plans alignment with QCT Analyst.
• On-the-ground action driven by QCT Analyst insights and periodic reports.
• Report action points feedback and status to Delivery Leader and QCT Analyst.

Team management

• Resource management (Hiring, interviews, resignation, related paperwork).
• KPI monitoring & compliance.
• Provide on-the-job training and ad-hoc coaching of Auditors.
• Hardware management (Device preparation for Auditors).

Requirements

• College degree preferred (depending on the market minimum years of experience may be stated).
• Proficiency in Local language of markets in scope is required and English is preferred
• Knowledge of Field Audit Methodology, CDAR tools and processes (highly preferred)
• Professional maturity in relation to others and to work, which enable effectiveness while dealing with pressures and difficulties of a dynamic work environment
• Ability to come to an understanding of a situation, task, problem, opportunity.
• Proficiency in collaboration tools (MS Office, Chat s/w)