Digital Collaboration Specialist

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ships Service (WSS) is seeking a Digital Collaboration Specialist

Join us on our journey towards a more transparent and efficient maritime industry. We are looking for a passionate individual to become our Digital Collaboration Specialist. This role is pivotal in implementing innovative digital collaboration strategies across WSS, enhancing transparency, and delivering value to our customers and co-workers.

Position Overview:

Digital Collaboration Specialists are certified agile and technical experts, who support teams to improve their ways of working (WoW)

• Digital transformation involves leveraging state-of-the-art software tools and technologies to encourage innovation, efficiency, and scalability
• Collaboration goes beyond just working together, it means the combination of diverse skills, perspectives, and expertise to achieve shared goals
• Expert actively provides professional on-demand agile and technical support

As a Digital Collaboration Specialist, you will be part of a dynamic Digital Collaboration team, working closely with various teams and stakeholders.

You will be responsible for streamlining and optimizing our use of digital collaboration tool, initially with a focus on Office 365 suite (Microsoft Teams), to foster better communication, collaboration, and productivity across all departments.

Your mission is to foster a culture of digital collaboration and transparency, leading to faster, smarter, and more empowering business practices.

Key Responsibilities:

• Translate stakeholders' needs into simple, purpose-fit digital solutions
• Engage with teams and stakeholders, building strong, trust-based relationships
• Identify and understand the digital collaboration needs and limitations within teams
• Train teams on company-wide best practices on collaboration tools and ways of working (WoW) to ensure harmony across WSS
• Set up and maintain Jira projects, Confluence spaces, and other necessary tools
• Govern and improve the use of collaboration tools such as Microsoft Teams, Atlassian Jira and Confluence
• Establish and maintain guidelines for how our teams document their work within our tools
• Advise teams on maximizing the value of collaboration tools
• Continuously improve our tools and practices to ensure that our teams leverages their full potential

Qualifications and Skills:

• Bachelor's degree or higher
• A blend of technical expertise and people (change management) skills
• Minimum 3 years of experience in IT, project management, change management, or product management
• Proficiency in Office 365 suite (Teams, Outlook) and Atlassian suite (Jira, Confluence)
• Proven experience in managing and optimizing digital collaboration (through Microsoft Teams) in a corporate environment
• Strong stakeholder management, communication and motivational skills in English, both written and verbal
• Organized and self-motivated, with the ability to see things through until they create value
• Ability to inspire and drive change with an approachable and trustworthy presence

Desired Certifications and Experience:

• Managing Jira Projects for Cloud Certification (ACP-620)
• Experience with agile methodologies/frameworks (Kanban, Scrum, DevOps)
• Experience with Atlassian, Azure DevOps, Trello, ITSM or other collaboration tools
• Understanding of OKRs and other goal management frameworks

How the Digital Collaboration teams works:

Empowerment and Support

• Empower others to help themselves and their teams, fostering their own creative solutions
• Support others in finding their own paths and ensuring they have the right access levels to safely make mistakes
• Build up others to embrace agility in tools and mindset shifts

Leadership and Guidance

• Lead with compassion and trust, being present and listening to others
• Balance being in the background to serve and stepping up to lead when necessary
• Offer professional guidance with humility, sharing knowledge openly

Principles and Prioritization

• Prioritize values and principles over rigid practices and processes
• Focus on critical (important and urgent) work

Continuous Improvement and Automation

• Conduct hands-on workshops to encourage experimentation and iteration
• Automation of repetitive work

What it’s like to work with us:

We can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating, including the opportunity to work in a truly global company. Our organization thrives by using modern tools and is eager to utilize the business opportunities that come with new digital tools and skills.

Beyond this, we can offer competitive terms and conditions as well as a wide range of local benefits including a highly competitive pension plan, flexible working arrangements, health insurance, an active local sports and social activity club, access to company cabins and mobile phone etc.

Work location: Lysaker, Norway

Deadline date: 31.07.2024

Contact for more information: Olivia Tye-Reeve, Senior Recruitment Specialist olivia.tye-reeve@wilhelmsen.com

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